Returns & Exchanges

At BREZ, we stand behind the quality of our beverages and want you to be completely satisfied with every sip. If your order isn't perfect, we offer a 30-day satisfaction guarantee to ensure a seamless experience.

Return Process

• 1.
  Contact Support

  Reach out to our customer experience team within 30 days of delivery with your order number and the reason for your request.

• 2.
  Provide Documentation

  For damaged or incorrect items, please attach a clear photo of the shipping box and product labels to expedite your claim.

• 3.
  Review Process

  Our team will review your request within 2 business days to determine eligibility for a refund, replacement, or store credit.

• 4.
  Receive Resolution

  Once approved, refunds are processed to your original payment method, or a replacement shipment will be dispatched at no extra cost.